REFUND POLICY
Effective Date: ___________________
At KENYK, we are committed to ensuring fair and secure transactions for both buyers and sellers through our Escrow Payment System.
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ELIGIBILITY FOR A REFUND
A buyer may qualify for a refund only if our investigation confirms that:
- The product delivered is different from the product ordered.
- The product does not match the seller's description.
- The seller delivered the wrong size, model, color, or quantity (where applicable).
- The product is counterfeit or not genuine when advertised as authentic.
- The product is damaged due to the seller's negligence before shipping.
- The seller fails to deliver the product within the agreed period without a valid reason.
KENYK reserves the right to request evidence such as photos, videos, delivery records, and communication between the buyer and seller before making a decision.
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NON-REFUNDABLE CASES
Refunds will NOT be approved if:
- The buyer simply changes their mind after purchase.
- The buyer orders the wrong product.
- The buyer fails to read the product description before purchasing.
- The product matches the seller's description and is
english
